Refund policy
Return Policy
We have a 30-day return policy for eligible physical products, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your physical item must be in the same condition that you received it, unused, with any original tags or included materials, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@modernchirocare.com.
Please note that returns will need to be sent to the following address:
Modern Chiropractic & Wellness LLC
21800 Lorain Rd
Fairview Park, OH 44126
United States
If your return is accepted, we’ll send you return instructions, including how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@modernchirocare.com.
Services
Chiropractic visits, remote wellness services, consultations, digital guidance sessions, monthly wellness plans, and other service-based purchases are not physical products and cannot be returned like merchandise.
Refunds for services may be reviewed on a case-by-case basis if the service has not yet been provided, started, scheduled, or delivered. Once a service has been completed, delivered, or substantially started, it is generally not eligible for a refund.
Damages and issues
Please inspect your order upon reception and contact us immediately if the physical item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, including custom products, personalized products, gift cards, completed services, digital or virtual services that have already been delivered, and used wellness or self-care products.
For hygiene and safety reasons, used personal wellness products, opened items showing signs of use, and items not returned in their original condition may not be accepted.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the eligible physical item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, the physical item must be in the same condition that you received it, unused, with any original tags or included materials, and in its original packaging. You’ll also need the receipt or proof of purchase.
This section applies to eligible merchandise and does not necessarily apply to completed services, digital services, or services that have already been started or delivered.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@modernchirocare.com.